C4 Privacy Policy

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website, use our mobile applications or receive our services. C4 Logistics is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

Data collection

C4 Logistics may collect personal information which we receive when:

• you use our website.
• you use our services.
• you use our C4 Track or C4Sight mobile applications.
• you contact us or
• you are a recipient of our services.

We may collect the following types of information:

• your name, address, email address, telephone number(s) and other contact details
• information required to provide you with a service (eg: address etc…), and details of our services that you have used.
• your company’s name, your position in the company; the company’s address, company’s email address and telephone number
• your payment information and bank account details.

Our mobile applications also handle information as described in the C4 Track and C4Sight sections below.

Why do we collect this information? 

We collect your personal information to:

• provide you with services that you may request from us.
• meet our legal and regulatory obligations.

How do we collect this information? 

We collect personal information:

• directly from customers: e.g. when a customer signs up to receive our services or registers on our website.
• from publicly available sources: social media (eg. LinkedIn), internet services (eg. Companies House, company websites etc.)
• through our mobile applications, including information you upload and information collected automatically, as explained in the app sections below.

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, or your details have changed, then please contact us as we have outlined below, and we will use reasonable endeavours to correct.

Keeping your information safe and secure

C4 Logistics is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared, or destroyed, and against it being lost. We have been certified to the UK Cyber Essentials scheme since 2016 and certified to the IASME Governance Scheme since 2018 which includes a framework for demonstrating compliance with the UK Data Protection and the General Data Protection Regulations. However, we understand that even the best laid plans can sometimes go wrong, and therefore we have developed a breach management process. In the unlikely event that we, or one of our partners or suppliers, accidently compromise the confidentiality, integrity, or availability of your data, then we will endeavour to notify you within 72 hours of becoming aware of the incident. We will do this by informing you via the contact details that we have recorded on our CRM database.   We may need to transfer personal information to third parties located outside the EU. If we do, we will ensure that information is protected to a level which meets the requirements of EU law.

Third party (Sub Processor) Organisations

For our general day to day data processing activities, we use third party organisations to help us administer and monitor the services we provide:

• for the provision of software services to enable the management of our customers, staff and office administration.
• for payroll and financial accounting
• to share newsletters, promotional detail, industry news or other information that maybe of interest to you
• to help us improve our services.
• for the administration of our website and customer interactions
• for any legal guidance in the provision of our services

Access to your personal information is only allowed when required by law or is required as part our fulfilling our service obligations. We do not sell your personal information. We share it only as described in this policy, including with service providers and, where relevant, customers receiving shipment updates.

Third Countries or International Organisations​

Where possible, we will host information in a secure data centre based in the UK and utilise services that are hosted in the UK or the EU / EEA. Like many organisations we may use software and services where data may be transferred outside of the UK or EEA The following third countries (ie. where your information is not held in the European Union / EEA) are listed below will receive your personal data for the processing activity as detailed below. Following the ruling in July 2020 by the European Courts, and the subsequent invalidation of the EU-US Privacy Shield agreement, we have reassessed our providers as follows:

How long do we keep personal information?

We will only retain customers’ personal information for as long as is required to carry out a particular purpose or to meet a particular obligation. In order that we are able to provide the best possible service to you, we have agreed and documented retention schedules that we consider to be relevant and proportionate to the service we are providing. This has been reviewed as part of our certification process to IASME Governance. If you would like more information on our retention periods, then please contact us, using the details below.

C4 Track mobile app

C4 Track is the driver app of C4 Logistics. This section explains what the app collects. It applies in addition to the rest of this policy.

Location data

While a transport job is active, C4 Track collects the precise location of your device (latitude, longitude and time), including when the app is closed or running in the background or the screen is off. We use it to show C4 Logistics and its customers the live progress of the shipment, to provide accurate delivery updates and to confirm collection and delivery. Location is collected only while a job is active: tracking starts when you enter a tracking code and stops when the job is completed. The app shows a notification while it is tracking. You can withdraw permission in your phone’s settings, but the app cannot track a job without it.

Motion and activity data

The app uses your phone’s motion detection only to work out whether the phone is still or moving, so GPS can pause when you are stationary and save battery. It is not a health or fitness feature, and we do not collect or store health or fitness data.

Photos, documents and signature

If you choose to, you can use the camera or photo library to capture delivery photographs and documents, and the app records the recipient’s signature as proof of delivery. These are uploaded to C4 Logistics.

Device and job information

The app uses a device identifier generated by the app, your device model and app version, your job tracking code and a push-notification token to link your phone to the job, support its operation and send notifications. The app also records arrival and departure times for the job. C4 Track does not require an account or a username and password. You enter a tracking code for each job. The app does not ask you to provide your name, email address or telephone number.​​

Who receives it

Location information and proof of delivery are available to C4 Logistics and, for shipment visibility, to the customer responsible for that job. Information sent by C4 Track is stored in C4 Logistics’ database. Our backend does not forward this information to third-party integrations. The app uses Google Maps to display maps and Google services to display routes. The app also uses Firebase for push notifications. These services process information directly through the app, separately from our database. Google may process information outside the UK and EEA, including in the United States. We do not sell this information or use it for advertising.​

How long we keep it

We keep this information only for as long as needed for the purpose it was collected, as described in “How long do we keep personal information?” above.

Contact

For questions, or to request access to or deletion of your data, see “How to contact us” below, or email ops@c4logistics.com.

C4Sight mobile app

C4Sight is the C4 Logistics customer application for iOS and Android. It provides access to the same customer portal available at customers.c4logistics.com. This section explains how the application handles information on your device; the rest of this policy continues to apply to the portal itself. The application communicates only with the C4 Logistics customer portal at customers.c4logistics.com, hosted on Microsoft Azure.

Sign-in details

If you choose to enable fingerprint or Face ID sign-in in C4Sight, the application stores your portal username and password on your own device so you do not have to retype them. This is entirely optional and is off unless you turn it on. The details are held in the device’s secure storage – the Keychain on iOS and Keystore-backed encrypted storage on Android – are encrypted by the operating system, are not included in device backups or transferred to a new device, and are never sent to C4 Logistics or any third party except as part of signing you in to the portal.​​

Biometric data

Fingerprint and face recognition are performed entirely by your device’s operating system. C4 Logistics does not receive, process or store any biometric data, and the application has no access to it. The device only confirms to the application whether the check succeeded.

Documents

Statements, invoices and customs documents you open are downloaded using your authenticated session and stored in the application’s private storage on your device so they can be opened. They are not accessible to other applications and are removed when you delete the application.

Information we do not collect

The application does not use location services, the camera, the microphone or your contacts. It contains no analytics, crash-reporting, advertising or tracking components, and does not track you across other apps or websites. The app does not use Firebase, Google Analytics or comparable services.

Your choices and deletion

C4Sight stores your saved sign-in details only on your device and never on our servers. You can turn saved sign-in off at any time from within the application, which deletes the stored username and password from your device. They are also discarded automatically if your C4 Logistics password changes or is no longer accepted by the portal, and when you delete the application. Your portal account itself is managed by C4 Logistics – please contact us at ops@c4logistics.com to change or close it.​

Children

C4Sight is a business application for C4 Logistics account holders and is not directed at anyone under 18.

Legitimate Interest

From time to time, we may process your information as part of the day to day running of C4 Logistics. It is in our joint interests to ensure that our processes and systems operate effectively in order that we can continue the high quality of service to you. This may include processing your information to:

• Monitor, maintain and improve internal business processes. We seek to improve the quality of service to you.
• To perform credit assessments

Marketing

If you have consented to receive marketing information, you may opt out at a later date by writing to us at ops@c4logistics.com You have a right at any time to stop us from contacting you for marketing purposes.

Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Access to personal information

We take the management of your information very seriously. Please do contact us if:

• you feel that any information which we may have about you is incorrect.
• you want to see what personal information we hold about you (and receive a copy)
• have any queries regarding the accuracy or the processing of your data (including any misuse or unauthorised use)
• want to withdraw your consent where any processing is based upon consent.

If you ever have any concerns that we are not processing your personal information in accordance with the law, please contact us using the email address or postal address as follows: C4 Logistics UK (Head Office) Bailey House Curriers Close Coventry CV4 8AW UK Or by emailing us at ops@c4logistics.com you are still concerned, you can contact the Information Commissioners Office at www.ico.org.uk.

Changes to our Privacy Policy

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 20 October 2026. ​

How to contact us:

Please contact us if you have any questions about our privacy policy or about information, we hold about you: By email: ops@c4logistics.com or write to us at: C4 Logistics UK (Head Office) Bailey House Curriers Close Coventry CV4 8AW UK.